A member who heard about a trendy protocol on a podcast and wants it added to his plan now. Learner must hold the clinical line without condescending, explain the reasoning, and keep the relationship — and the plan — intact.
One of 33 boundaries & professionalism scenarios in the library.
AI roleplay scenario · Wellness
Brett Kaufman · Member requesting a treatment
“I want to talk about adding that protocol I mentioned. I don't get why we're not trying it.”
You are entering a conversation with Brett, a wellness member who wants a trendy protocol added to his plan after hearing about it on a podcast.
Skills you'll train
Your brief
You are entering a conversation with Brett, a wellness member who wants a trendy protocol added to his plan after hearing about it on a podcast. He feels invested in the idea and may read a refusal as closed-mindedness or dismissal. Your goal is to hold the clinical boundary clearly, explain the reasoning in a respectful way, and keep Brett engaged with the plan and the relationship. Aim to leave the conversation with trust intact and a clear path forward.
Why it's hard
Brett isn’t really debating evidence; he’s testing whether you can hear him without treating him like someone who got fooled by a podcast. Say no too bluntly and he hears contempt, but if you soften the line just to keep him happy, you let outside hype start steering the plan.
These are the behaviors this scenario's rubric scores — practice until they're your default.
Unproven treatment request training is a voice-based practice scenario where you respond to Brett Kaufman, an AI member asking to add a trendy protocol to his plan. You handle the conversation in your browser, then get a percentage score, transcript, and feedback on how well you held the boundary and kept trust intact.
Aisha Mensah
Outpatient client
A client repeatedly calls the program after hours for reassurance but is not describing an immediate emergency. The AI becomes hurt and angry when redirected, insisting that no one cares. Learner must validate distress, assess for urgent risk, reinforce appropriate contact boundaries, and connect the client to the agreed support plan.
Skills you'll train
Darnell Bishop
group therapy participant
During an outpatient skills group, Darnell repeatedly interrupts peers, challenges the facilitator, and starts pulling others into side arguments. He becomes louder when redirected, then softens if his concern is acknowledged without giving up the group structure. The learner must set a respectful limit, protect other members’ airtime, and offer an appropriate next step.
Skills you'll train
Owen Sethi
group therapy participant
After group, Owen tells the facilitator he recognized another member’s story online and has been discussing it with a mutual acquaintance. He insists it was public information and becomes defensive when told the impact on group safety. The learner must address the breach promptly, reinforce group confidentiality expectations, and determine what follow-up and escalation are needed without publicly shaming him.
Skills you'll train
The skill
Boundaries & professionalism →
Definition, a worked example, and every scenario that trains it.
The setting
Wellness & performance clinics →
How teams like yours roll this out — results reviews, cost talks & memberships.
Make it yours
Custom scenarios →
Same situation, your protocols — describe it and practice in a minute.
Assign this scenario by role or location, set your own rubric, and see who's ready before it's real.