Can I try this scenario before signing up?

Yes. The preview on this page runs the real scenario by voice in your browser for up to five minutes. After the call, you get scored feedback. To start, enter your work email, and the call begins right from the page.

How do you say no to a trendy protocol without sounding closed-minded?

Start by naming what the member is reacting to: hope, curiosity, or frustration. Then give a plain-language reason for the decision and connect it to evidence, safety, fit, or program scope. The tone matters as much as the boundary; people hear disrespect fast when they feel attached to the idea.

What if the member keeps pushing after you’ve explained your reasoning?

Repeat the decision clearly without getting sharper each time. Briefly restate the reason, then move to what you can do next: continue the current plan, discuss an alternative that fits, or explain the proper clinical path for reconsideration. The goal is to avoid turning the exchange into an argument about who is right.

Hold your ground on an unproven treatment request

A member who heard about a trendy protocol on a podcast and wants it added to his plan now. Learner must hold the clinical line without condescending, explain the reasoning, and keep the relationship — and the plan — intact.

Holding clinical boundaries
Explaining without condescending
Preserving the relationship

One of 4 boundaries & professionalism scenarios in the library.

Live previewBoundaries & professionalism

Brett Kaufman

Member requesting a treatment

Hold your ground on an unproven treatment request

Skills you'll train

Holding clinical boundaries
Explaining without condescending
Preserving the relationship

Don't take our word for it — 5 minutes, live, in your browser

Your brief

Wellness & performanceVoice · ~5 minScored: Percentage

You are entering a conversation with Brett, a wellness member who wants a trendy protocol added to his plan after hearing about it on a podcast. He feels invested in the idea and may read a refusal as closed-mindedness or dismissal. Your goal is to hold the clinical boundary clearly, explain the reasoning in a respectful way, and keep Brett engaged with the plan and the relationship. Aim to leave the conversation with trust intact and a clear path forward.

Why it's hard

Brett isn’t really debating evidence; he’s testing whether you can hear him without treating him like someone who got fooled by a podcast. Say no too bluntly and he hears contempt, but if you soften the line just to keep him happy, you let outside hype start steering the plan.

A podcast shaped his expectation
He wants it added now
Refusal can sound dismissive
Trust rides on your tone

What good looks like

Stay calm and professional from start to finish, even if Brett repeats the request or sounds irritated.
Acknowledge what appealed to him about the protocol and his frustration about hearing no; treat the podcast source respectfully.
Explain in plain language why you are not adding it right now, tying your answer to evidence, safety, fit with his plan, or what your program appropriately offers.
Hold the boundary when he pushes, and do not drift into a vague maybe or agree without a sound clinical reason.
End with a clear next step, like continuing the current plan, talking through an in-scope alternative, or outlining the proper review path to revisit the request.

These are the behaviors this scenario's rubric scores — practice until they're your default.

Frequently asked questions

Unproven treatment request training is a voice-based practice scenario where you respond to Brett Kaufman, an AI member asking to add a trendy protocol to his plan. You handle the conversation in your browser, then get a percentage score, transcript, and feedback on how well you held the boundary and kept trust intact.

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Where this fits

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