Cookie Policy
Last updated January 11, 2025
This Cookie Policy explains how EducateMe Inc. ("Company," "we," "us," and "our") uses cookies and similar technologies to recognize you when you visit the Trainio website at https://www.trainio.ai ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or information that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, EducateMe Inc.) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., support chat, embedded scheduling, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies — for example, remembering the work email you provided before starting a roleplay preview and managing the preview call session. Other cookies enable us to understand how visitors use the Website so we can improve it. Third parties serve cookies through our Website for analytics (Mixpanel), support chat (Intercom), and embedded scheduling (Calendly). This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. If you choose to reject cookies, you may still use our Website, though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies, as described below.
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the pages you visit):
Performance and functionality cookies
These cookies are used to enhance the performance and functionality of our Website but are non-essential to its use. However, without these cookies, certain functionality (like the support chat, embedded scheduling, or voice previews) may become unavailable.
intercom-device-id-#
Purpose: Stores the user's device ID for the Intercom messenger (support chat)
Provider: .trainio.ai · Service: Intercom
Type: http_cookie · Expires in: 8 months 26 days
intercom-session-#
Purpose: Tracks the user's session data for the Intercom messenger
Provider: .trainio.ai · Service: Intercom
Type: http_cookie · Expires in: 7 days
intercom.intercom-state#
Purpose: Stores the user's state data for the Intercom messenger
Provider: www.trainio.ai · Service: Intercom
Type: html_local_storage · Expires in: persistent
Calendly embed cookies
Purpose: Enable the embedded Calendly scheduling widget used to book a demo, including session management and fraud prevention on Calendly's side
Provider: calendly.com · Service: Calendly
Type: http_cookie · Expires in: varies (see Calendly's policy)
Voice preview session storage
Purpose: Manages the state of an active roleplay preview call (powered by Vapi), including the call session and its ~3-minute time limit, and remembers the work email you provided before starting a preview
Provider: www.trainio.ai
Type: html_local_storage · Expires in: persistent
Analytics and customization cookies
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.
mp_#_mixpanel
Purpose: Set by Mixpanel for analyzing traffic and, in particular, how users reached the Website and which features they use
Provider: .trainio.ai · Service: Mixpanel
Type: http_cookie · Expires in: 11 months 30 days
__mpq_#_ev
Purpose: Mixpanel event queue used to reliably record analytics events
Provider: www.trainio.ai · Service: Mixpanel
Type: html_local_storage · Expires in: persistent
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
- Digital Advertising Alliance
- Digital Advertising Alliance of Canada
- European Interactive Digital Advertising Alliance
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you use Flash cookies or Local Shared Objects?
Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of services, fraud prevention, and other site operations. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookie storage using the tools contained in the Website Storage Settings Panel or the Global Storage Settings Panel. Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please contact us at admin@educate-me.co or by post at:
EducateMe Inc.
2918 Avenue I
Brooklyn, NY 11210
United States
Phone: +1 650 457 0561