A resident growing restless and anxious in the late afternoon. Learner must use a soothing presence, reduce stimulation, and redirect to something calming.
One of 12 de-escalation & conflict scenarios in the library.
Lillian Park
Memory-care resident
A resident growing restless and anxious in the late afternoon. Learner must use a soothing presence, reduce stimulation, and redirect to something calming.
Skills you'll train
Don't take our word for it — 5 minutes, live, in your browser
Your brief
You are entering a conversation with Lillian, a memory-care resident who is growing anxious and restless late in the day. She may feel confused, want to leave, or become more upset if the environment feels busy or your responses feel rushed. Your goal is to help her feel safe and settled by bringing down the stimulation and gently redirecting her toward something calming. Focus on keeping the conversation steady and reassuring as you guide her toward a calmer moment.
Why it's hard
Late-day agitation punishes speed. If you answer Lillian’s urgency with facts, corrections, or a string of questions, you can watch confusion turn into panic in real time. She needs to feel your calm without feeling managed, while the environment itself may be adding pressure.
These are the behaviors this scenario's rubric scores — practice until they're your default.
Sundowning agitation training is practice for calming a late-day escalation with a memory-care resident. In this browser-based voice scenario, you speak with AI persona Lillian Park, then get a percentage score, feedback tied to the rubric, and a transcript so you can review exactly how you handled the moment.
Devon Carter
Residential treatment client
A client turning verbally hostile and physically agitated after feeling disrespected. The AI intensifies if challenged, calms with acknowledgment and space. Learner must defuse, set a calm limit, and keep everyone safe.
Skills you'll train
Harold Jenkins
Assisted-living resident
Two residents in conflict, one complaining angrily. Learner must mediate calmly, hear both sides, and resolve it while protecting dignity.
Skills you'll train
Frank DeLuca
Patient, billing dispute
A patient furious over a long wait or surprise bill, raising their voice in the waiting room. Learner must lower the temperature, acknowledge the frustration, and move to a fix before it spreads.
Skills you'll train
The skill
De-escalation & conflict →
Definition, a worked example, and every scenario that trains it.
The setting
Senior living & memory care →
How teams like yours roll this out — dementia communication & family conversations.
Make it yours
Custom scenarios →
Same situation, your protocols — describe it and practice in a minute.
Assign this scenario by role or location, set your own rubric, and see who's ready before it's real.