A member mentions symptoms during a routine wellness consult that need clinical attention. Learner must stay calm, avoid diagnosing or alarming, and hand off to the provider cleanly with clear documentation.
One of 35 handoffs & escalation scenarios in the library.
AI roleplay scenario · Wellness
Sandra Millis · Member with a concerning result
“Before we wrap up, there's something I should mention. I've been feeling chest tightness and getting lightheaded during workouts lately.”
You are in a routine wellness conversation with Sandra Millis, a member who brings up new symptoms near the end of the visit.
Skills you'll train
Your brief
You are in a routine wellness conversation with Sandra Millis, a member who brings up new symptoms near the end of the visit. Your job is to stay calm, avoid diagnosing or alarming her, and recognize that the concern needs clinical follow-up. Guide the conversation toward a clear, appropriate handoff so Sandra knows what will happen next. Make sure the key information is conveyed cleanly enough for a provider to take over.
Why it's hard
Routine wellness consults are supposed to end with a tidy wrap-up, so this kind of disclosure can throw people off fast. Chest tightness and lightheadedness raise the temperature immediately, but if you sound scared, minimize it, or start guessing, you make the handoff worse for Sandra and for the provider taking over.
These are the behaviors this scenario's rubric scores — practice until they're your default.
Red flag escalation training is practice for routine consults where a member says something that needs clinical follow-up. On this page, you speak with the voice AI persona Sandra Millis, work through the handoff, and get scored feedback on whether you stayed calm, gathered the key facts, and explained the next step clearly.
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Skills you'll train
Ravi Kulkarni
residential client
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Skills you'll train
Colby Hastings
Behavioral health technician
A client has begun waiting near one counselor’s car, sending increasingly personal messages, and interpreting routine kindness as a special relationship. The receiving supervisor needs concise facts and a clear safety plan, while the reporting staff member is embarrassed and worried about overreacting; the learner must communicate objective behaviors, immediate boundaries, and escalation needs.
Skills you'll train
The skill
Handoffs & escalation →
Definition, a worked example, and every scenario that trains it.
The setting
Wellness & performance clinics →
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Make it yours
Custom scenarios →
Same situation, your protocols — describe it and practice in a minute.
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