A family member or third party pressing staff for details about a client's treatment. Learner must decline to confirm or share protected information while staying respectful and explaining the rule.
One of 63 safety & compliance scenarios in the library.
AI roleplay scenario · Behavioral health
Karen Albright · Client's mother
“I’m Karen Albright, and I need to know what’s going on with my son. Is he in your program or not?”
You are a staff member at a behavioral health program speaking with Karen Albright, a worried mother who wants information about her adult child.
Skills you'll train
Your brief
You are a staff member at a behavioral health program speaking with Karen Albright, a worried mother who wants information about her adult child. Karen is pressing you to confirm whether her son is receiving treatment and to share details. Your goal in this conversation is to protect confidentiality without confirming protected information, while still responding with empathy and giving a simple explanation of the privacy rule. Aim to end the conversation with clear boundaries and an appropriate next step Karen can take.
Why it's hard
A worried parent can make you want to reassure first and think about privacy second. In behavioral health, even saying “yes, he’s here” crosses the line, so you have to hold a firm boundary while sounding human to someone who feels shut out. If you fall back on policy jargon, the call usually gets more heated, not less.
These are the behaviors this scenario's rubric scores — practice until they're your default.
42 CFR Part 2 confidentiality training is practice for handling requests for substance use or behavioral health information without disclosing protected details. In this scenario, you speak with Karen Albright, an AI voice persona, and your response is scored against a clear pass-fail rubric with feedback and a transcript after the call.
Malcolm Rivera
Outpatient client
A client becomes defensive when staff raise concerns about missing medication and requests for early refills. The AI denies wrongdoing, pressures the learner for an immediate refill, and may threaten to leave care. Learner must stay nonjudgmental, set clear medication-safety limits, document concerns, and escalate through the proper process.
Skills you'll train
Nia Wallace
telehealth client
Nia joins a telehealth therapy visit from her bedroom, but her partner is moving around just off camera and periodically answers for her. When asked about privacy, she initially minimizes the issue and says she does not want to make things awkward. The learner must verify a private setting, explain why it matters, and pause or reschedule according to policy if privacy cannot be established.
Skills you'll train
Dwayne Mercer
Partial-hospitalization client
A client insists on leaving the program today despite the team's recommendation to remain, and becomes frustrated when asked follow-up questions. The learner must explain the purpose of documenting the decision, assess immediate concerns without coercion, and record the client’s stated reasons, risks reviewed, alternatives, and follow-up offered.
Skills you'll train
The skill
Safety & compliance →
Definition, a worked example, and every scenario that trains it.
The setting
Behavioral health →
How teams like yours roll this out — de-escalation, intake & carf-ready records.
Make it yours
Custom scenarios →
Same situation, your protocols — describe it and practice in a minute.
Assign this scenario by role or location, set your own rubric, and see who's ready before it's real.