The guarded first intake
Maya's sister booked the appointment. Every intake question lands like an interrogation, and 'I don't really want to get into personal stuff' is her opening line. Push the form and the session dies; drift to small talk and you gather nothing.
What to say first“Being sent here by someone else is a frustrating way to start, so let's not pretend otherwise. Two things first: what stays private in this room and what doesn't — and then you pick where we begin.”
Why it works: Names the elephant, puts confidentiality on the table before anything sensitive, and hands back control — the three moves the rubric scores in the first minute.
Practice it: First intake with a guarded client →










