The guarded first intake
Maya's sister booked the appointment. Every intake question lands like an interrogation. Her opening line is 'I don't really want to get into personal stuff.' Push the form and the session dies. Drift into small talk and you learn nothing.
What to say first“Being sent here by someone else is a frustrating way to start, so let's not pretend otherwise. Two things first: what stays private in this room and what doesn't. Then you pick where we begin.”
Why it works: Name the elephant in the room. Explain confidentiality before anything sensitive. Hand back control. The rubric scores those three moves in the first minute.
Practice it: First intake with a guarded client →










