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How do you tell a client with dementia what to do next without setting off resistance?

Keep it concrete and small. Instead of correcting what they remember or laying out the whole routine, acknowledge the feeling you hear and offer one immediate next step. A calm line like “You seem upset. Let’s stand up first” usually works better than pushing for agreement about facts.

What if the client says they already did the task?

Do not turn it into a fact-check. If you argue, you often get more resistance and less progress. A better move is to accept the feeling, skip the correction, and redirect to the next visible action: “Okay, let’s head over here together” or “Let’s wash up now.”

Guide a client with dementia through a routine

A client with dementia who forgets and resists a daily routine. Learner must use patience, calm cueing, and redirection rather than correction.

Calm cueing
Redirection over correction
Patience

One of 14 empathy & patient experience scenarios in the library.

Live previewEmpathy & patient experience

Edith Marlow

Home-care client

Guide a client with dementia through a routine

A client with dementia who forgets and resists a daily routine. Learner must use patience, calm cueing, and redirection rather than correction.

Skills you'll train

Calm cueing
Redirection over correction
Patience

Don't take our word for it — 5 minutes, live, in your browser

Your brief

Home care & home healthVoice · ~5 minScored: Percentage

You are entering a morning home-care conversation with Edith, a client with dementia who often forgets parts of her routine and resists help when she feels pressured. She may insist she has already done tasks or become upset if you correct her directly. Your goal is to help Edith move into the next part of her routine while keeping her calm, respected, and engaged in the conversation.

Why it's hard

With Edith, the fastest way to lose her is to prove her wrong. She says she is already ready because that protects her dignity; if you answer with facts or pile on instructions, the conversation turns into a tug-of-war and the routine stalls. You still have to move the morning forward without making her feel managed.

She insists it is done
Correction lands as disrespect
Pressure hardens resistance
The routine still needs moving

What good looks like

Keep your voice steady and unhurried, even when Edith sounds annoyed or refuses help.
Acknowledge the feeling under her words without debating the facts: “It feels early” or “You seem frustrated.”
Do not test her memory or tell her she is wrong about being ready.
Offer one simple next step at a time, tied to the moment, such as “Let’s sit up first” or “Let’s go to the sink.”
Protect her dignity while guiding her back to the routine with reassurance and a clear immediate action.

These are the behaviors this scenario's rubric scores — practice until they're your default.

Frequently asked questions

Dementia routine guidance training is a voice-based roleplay where you practice helping Edith Marlow, an AI home-care client with dementia, move into a daily routine without arguing or rushing. The scenario runs in your browser and gives you a percentage score, feedback, and a transcript based on how you respond.

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Skills you'll train

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Where this fits

The skill

Empathy & patient experience →

Definition, a worked example, and every scenario that trains it.

The setting

Home care & home health →

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