A client refusing part of their care plan — diet, exercise, meds. Learner must understand the resistance, explain the why simply, and find a workable compromise.
One of 21 care instructions & adherence scenarios in the library.
AI roleplay scenario · Home care
Alice Monroe · Home-health client
“I know what the plan says, and I’m not doing all of that. It feels like too much at once.”
You are visiting Alice Monroe, a home-health client who is resisting parts of her care plan.
Skills you'll train
Your brief
You are visiting Alice Monroe, a home-health client who is resisting parts of her care plan. She feels overwhelmed by changes involving medication, diet, and activity, and she may be skeptical that they matter. Your goal in this conversation is to understand what is driving her resistance, explain the purpose of the plan in simple terms, and reach a realistic compromise she can accept.
Why it's hard
In a home visit, the refusal comes out fast, but the real problem is usually buried under overload: too many changes, too many instructions, and not much belief that any of it will help. You have to slow the moment down without sounding like you're there to win an argument, because pushing for full buy-in all at once usually makes the resistance harder.
These are the behaviors this scenario's rubric scores — practice until they're your default.
Care plan resistance training is practice for conversations where a client pushes back on part of a plan and you need to respond without arguing. In this browser-based scenario, you speak with the voice AI persona Alice Monroe, then get scored feedback and a transcript based on how you handled the resistance.
Jamal Thornton
Substance use treatment client
A client in substance use treatment admits they used again and expects to be punished or discharged. The AI is ashamed, evasive, and may consider skipping the next session. Learner must respond without shame, assess immediate safety needs, and help the client identify the next treatment-focused step.
Skills you'll train
Stanley Wu
Independent living resident
Stanley Wu repeatedly declines meals, saying the food is bland and he would rather skip it, while becoming more dismissive if staff lecture him about nutrition. He softens when his preferences and independence are respected, but keeps testing whether the learner will simply accept an unsafe pattern. The learner must explore the reason for refusal, offer realistic alternatives within dietary requirements, set a supportive next step, and recognize when to alert the appropriate team member.
Skills you'll train
Martin Cho
Client with missed doses
A client admits they have skipped several prescribed doses because the medicine makes them feel unwell. The AI is worried about being judged and may refuse to discuss the medication further. Learner must listen without shaming, avoid giving clinical advice beyond their role, and promptly communicate the concern to the appropriate clinician.
Skills you'll train
The skill
Care instructions & adherence →
Definition, a worked example, and every scenario that trains it.
The setting
Home care & home health →
How teams like yours roll this out — first visits, boundaries & safe escalation.
Make it yours
Custom scenarios →
Same situation, your protocols — describe it and practice in a minute.
Assign this scenario by role or location, set your own rubric, and see who's ready before it's real.