A client refusing part of their care plan — diet, exercise, meds. Learner must understand the resistance, explain the why simply, and find a workable compromise.
One of 8 care instructions & adherence scenarios in the library.
Alice Monroe
Home-health client
A client refusing part of their care plan — diet, exercise, meds. Learner must understand the resistance, explain the why simply, and find a workable compromise.
Skills you'll train
Don't take our word for it — 5 minutes, live, in your browser
Your brief
You are visiting Alice Monroe, a home-health client who is resisting parts of her care plan. She feels overwhelmed by changes involving medication, diet, and activity, and she may be skeptical that they matter. Your goal in this conversation is to understand what is driving her resistance, explain the purpose of the plan in simple terms, and reach a realistic compromise she can accept.
Why it's hard
In a home visit, the refusal comes out fast, but the real problem is usually buried under overload: too many changes, too many instructions, and not much belief that any of it will help. You have to slow the moment down without sounding like you're there to win an argument, because pushing for full buy-in all at once usually makes the resistance harder.
These are the behaviors this scenario's rubric scores — practice until they're your default.
Care plan resistance training is practice for conversations where a client pushes back on part of a plan and you need to respond without arguing. In this browser-based scenario, you speak with the voice AI persona Alice Monroe, then get scored feedback and a transcript based on how you handled the resistance.
Nancy Okafor
Patient, new prescription
A patient picking up a new medication. Learner must offer counseling, explain how and when to take it, key side effects and what to do, and confirm understanding.
Skills you'll train
Phil Greene
Pharmacy customer
A customer unsure which OTC product to pick and whether it's safe with their meds. Learner must guide appropriately and refer to the pharmacist when needed.
Skills you'll train
Raymond Soto
Patient, missed refills
A patient skipping or stopping doses over side effects, cost, or doubt. Learner must surface the real barrier without judgment and problem-solve toward adherence.
Skills you'll train
The skill
Care instructions & adherence →
Definition, a worked example, and every scenario that trains it.
The setting
Home care & home health →
How teams like yours roll this out — first visits, boundaries & safe escalation.
Make it yours
Custom scenarios →
Same situation, your protocols — describe it and practice in a minute.
Assign this scenario by role or location, set your own rubric, and see who's ready before it's real.