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You can try this scenario before signing up, right on this page. The preview runs in your browser for up to five minutes, with a realistic AI avatar as Albert Chen. You'll need a work email to start. Your camera stays off the whole time. Then you get a score and notes on what you said.

How do you check in a patient with dementia who arrives alone?

Start by lowering the pace of the interaction. Use short questions, confirm identity and appointment details from available records, and do not press the patient to fill in every gap. Your job is to keep them comfortable, find the right contact person, and explain exactly what will happen next.

What if the patient cannot tell you who brought them or why they are here?

Do not turn it into a memory test. Acknowledge the uncertainty, check the schedule and chart, and verify the appropriate contact from the information you already have. Keep the patient supervised and settled while you make that connection, then tell them the next step in simple language.

Check in a patient living with dementia

An older patient living with dementia who arrives for his appointment alone, confused about why he is there and who sent him. He is polite but repeats himself. The AI gets anxious if rushed and settles with a calm, slow pace. Learner must check him in kindly, confirm the right contact person, and keep him safe and comfortable while help is found.

Slowing down
Dementia-friendly check-in
Finding the right contact

One of 28 intake & assessment scenarios in the library.

AI avatar · Front desk

Albert Chen

Patient living with dementia

“Hello... I’m Albert Chen. I was told to come here, but I’m not sure why I’m here or who sent me.”

Check in a patient living with dementia

Your brief

Front desk & patient accessAI avatar · ~5 minScored: Pass / fail

You are the front-desk staff member meeting Albert Chen, an older patient living with dementia who has arrived alone and is unsure why he is here. Guide the conversation at a calm pace while checking him in kindly, confirming the appropriate contact person, and keeping him safe and comfortable as you seek clarification. Aim to leave Albert reassured, supervised, and connected with the right help for his appointment.

Why it's hard

Nothing about this encounter looks dramatic, which is why staff can miss the risk. Albert is polite, but his repeated uncertainty means the usual fast front-desk script can disorient him fast; if you keep pushing for answers he does not have, you turn check-in into distress. You have to slow the room down enough to verify who should be involved and what happens next.

He came alone and unsure
The usual script overwhelms him
He cannot supply key details
Safety depends on the next call

What good looks like

Slow the pace down; ask one short question at a time and give Albert time to answer.
Acknowledge that he feels unsure without correcting him or turning the check-in into a quiz.
Verify identity and the appointment from the record and simple identifiers, instead of expecting Albert to explain why he came.
Use the chart or available information to confirm who should be contacted, rather than relying on Albert to remember.
Explain the next step in plain language and keep him seated somewhere supervised and comfortable while you get help.

Your score in this scenario comes from these behaviors. Practice until they're your default.

Frequently asked questions

Dementia-friendly patient check-in training is practice for checking in a patient with dementia kindly and safely. A realistic AI avatar plays Albert Chen, who arrived alone and isn't sure why he's there. You get a pass or fail result on whether you slow down, find the right contact, and keep him safe.

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Where this fits

The skill

Intake & assessment →

What it is, an example, and every scenario that trains it.

The setting

Front desk & patient access →

How teams like yours practice this: angry patients, check-in & copays.

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