A caller comparing clinics and asking for prices upfront. Learner must answer honestly, explain what makes the clinic different, and guide toward a consult without dodging the question.
One of 4 scheduling & access scenarios in the library.
Alicia Grant
Caller, comparing clinics
A caller comparing clinics and asking for prices upfront. Learner must answer honestly, explain what makes the clinic different, and guide toward a consult without dodging the question.
Skills you'll train
Don't take our word for it — 5 minutes, live, in your browser
Your brief
You are speaking with Alicia, a prospective client who is comparing wellness and performance clinics and wants pricing upfront. She is deciding whether your clinic is worth her time, so this conversation matters because a vague or overly sales-focused response will quickly lose her trust. Your goal is to answer honestly about cost, clearly explain what makes your clinic different, and move the conversation toward a consult if it feels like a fit. Keep the conversation focused, transparent, and helpful.
Why it's hard
You lose this caller the second your price answer sounds practiced. Alicia is testing for honesty, not just cost, and she will hear any sidestep as proof that getting real answers later will be even harder. The trap is sounding defensive about price-shopping when what she actually wants is a straight answer and a reason to keep talking.
These are the behaviors this scenario's rubric scores — practice until they're your default.
Price-shopping call training is a voice roleplay where you respond to Alicia, an AI caller comparing clinics and asking for pricing upfront. You practice giving a direct cost answer, explaining what makes your clinic different, and moving toward a consult. After the call, you get a scored rubric and transcript.
Janet Cole
Patient, cancelling call
A patient calling to cancel last-minute. Learner must understand why, offer to reschedule on the spot, and lower the odds of a no-show.
Skills you'll train
Tom Pruitt
Patient, cancelling call
A patient calling to cancel a needed appointment. Learner must surface the real reason, address it, and protect their care by rescheduling rather than losing them.
Skills you'll train
Lisa Tran
Price-shopping caller
A caller asking only 'how much for a cleaning?' Learner must build value and rapport, move past price, and convert the call into a booked visit.
Skills you'll train
The skill
Scheduling & access →
Definition, a worked example, and every scenario that trains it.
The setting
Wellness & performance clinics →
How teams like yours roll this out — results reviews, cost talks & memberships.
Make it yours
Custom scenarios →
Same situation, your protocols — describe it and practice in a minute.
Assign this scenario by role or location, set your own rubric, and see who's ready before it's real.