Can I try this scenario before signing up?

Yes. The preview on this page runs the real scenario, by voice in your browser, for up to five minutes so you can test the conversation first. After the call, you’ll get scored feedback, and entering your work email is what starts the practice call.

How do you explain lisinopril to a nervous first-time patient?

Start with the purpose in plain language, then walk through when to take it, what common side effects may come up, and which warning signs need prompt action. Keep it short enough to follow at the counter, pause for questions, and ask the patient to repeat the plan back.

What if the patient asks about cough, dizziness, or missed doses?

That is exactly where this scenario puts pressure on your counseling. Strong practice means answering the practical question directly, separating expected side effects from urgent warning signs, and giving one clear next step instead of vague reassurance or a flood of pharmacy jargon.

Counsel a patient on a new prescription

A patient picking up a new medication. Learner must offer counseling, explain how and when to take it, key side effects and what to do, and confirm understanding.

Clear medication counseling
Key side-effect guidance
Confirming understanding

One of 8 care instructions & adherence scenarios in the library.

Live previewCare instructions & adherence

Nancy Okafor

Patient, new prescription

Counsel a patient on a new prescription

A patient picking up a new medication. Learner must offer counseling, explain how and when to take it, key side effects and what to do, and confirm understanding.

Skills you'll train

Clear medication counseling
Key side-effect guidance
Confirming understanding

Don't take our word for it — 5 minutes, live, in your browser

Your brief

PharmacyVoice · ~5 minScored: Percentage

You are the pharmacist at pickup, counseling Nancy Okafor on her first prescription for lisinopril. Nancy is a little anxious and wants to understand what the medication is for, how to take it, and what side effects should prompt action. This conversation matters because clear counseling at the first fill can affect both safety and adherence. Your goal is to help Nancy leave feeling informed, reassured, and able to use the medication correctly.

Why it's hard

First-fill counseling lives or dies in a couple of minutes at the pickup counter. Nancy is anxious, lisinopril is unfamiliar, and you still have to cover the parts that keep her safe without dumping so much information that she walks away remembering none of it. If you sound rushed or too technical, a routine handoff starts to feel scary.

First fill, no baseline
Anxious patient at pickup
Safety points compete with brevity
Questions surface in real time

What good looks like

Acknowledge that she feels nervous, then slow the interaction down enough for a real explanation.
Explain in plain language what lisinopril is for and when she should take it as part of her day-to-day routine.
Spell out the side effects that matter here: common problems like dizziness or cough, and urgent warning signs such as swelling or trouble breathing.
Answer at least one practical concern clearly, whether she asks about food, driving, or what happens if she misses a dose.
Finish with a quick teach-back by asking Nancy to repeat when she’ll take it and which symptoms mean she should get help.

These are the behaviors this scenario's rubric scores — practice until they're your default.

Frequently asked questions

New prescription counseling training lets pharmacy staff practice a first-fill pickup conversation with an AI voice patient, Nancy Okafor. You explain what the medicine is for, how to take it, side effects, and what to do next, then receive a percentage score and transcript based on what you actually covered.

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Alice Monroe

Home-health client

Care instructions & adherenceOngoing

Explain a care plan a client resists

A client refusing part of their care plan — diet, exercise, meds. Learner must understand the resistance, explain the why simply, and find a workable compromise.

Skills you'll train

Understanding resistance
Explaining the why simply
Workable compromises

Phil Greene

Pharmacy customer

Care instructions & adherenceOngoing

Counsel on an over-the-counter choice

A customer unsure which OTC product to pick and whether it's safe with their meds. Learner must guide appropriately and refer to the pharmacist when needed.

Skills you'll train

Appropriate OTC guidance
Interaction awareness
Knowing when to refer

Raymond Soto

Patient, missed refills

Care instructions & adherenceOngoing

Talk through medication adherence concerns

A patient skipping or stopping doses over side effects, cost, or doubt. Learner must surface the real barrier without judgment and problem-solve toward adherence.

Skills you'll train

Surfacing real barriers
Non-judgmental problem-solving
Supporting adherence

Where this fits

The skill

Care instructions & adherence →

Definition, a worked example, and every scenario that trains it.

The setting

Pharmacy →

How teams like yours roll this out — counter conflict, policy & counseling.

Make it yours

Custom scenarios →

Same situation, your protocols — describe it and practice in a minute.

Roll it out to your whole team

Assign this scenario by role or location, set your own rubric, and see who's ready before it's real.

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